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EasyJet leave group of women stranded in Morocco

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EasyJet leave group of women stranded in Morocco
EasyJet leave group of women stranded in Morocco.
Image: EasyJet Media

A group of women were left stranded in Morocco after EasyJet cancelled their flights.

A group of 20 women said they were “left to sort ourselves out” when EasyJet cancelled their flight back from Morocco, leaving them stranded.

The group of women were on a ladies’ health retreat when EasyJet cancelled all flights from Morocco when the country imposed a UK travel ban, leaving them stranded.

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They had been trekking in the Atlas Mountains when they heard of the travel ban.

The group were scheduled to fly out after the restriction which was imposed on Wednesday, October 20, in a response to the UK’s rising Covid rates.

EasyJet had apparently been given permission by the Moroccan government to fly to the UK for repatriation purposes, however, the group turned up at Marrakech Airport and found their flight had been cancelled.

Mrs Killick, a women’s health coach who had been presenting to the group, said: “As we were coming down the mountain one of our group received a text message telling us that flights were being suspended from midnight and we were told to stay in place and await instructions.”

“Yesterday around 6pm we were told that our easyJet flights were all going ahead as planned. We turned up at the airport extra early in case there was chaos to find all the flights had been cancelled, with no easyJet staff anywhere, and were told to stand to one side.”

“Eventually a scrappy piece of paper was sellotaped to the wall with an EasyJet phone number.”

“I rang, but they had no information. They offered me a refund or a voucher, which was no good helping me to get home. Eventually, we got emails telling us to make our own arrangements.”

Mrs Killick from Cambridgeshire had flown from Luton to Marrakech on Monday for the retreat and was due to return on flight EZY8896 at midday yesterday, October 22.

When that flight was cancelled, she was told she could go to Gatwick later in the day. However, when that too was cancelled she booked to fly home to the UK via a Ryanair flight to Madrid.

EasyJet then informed the other women in the group that the flight to Luton was not cancelled, however, there was still confusion.

Speaking from the Marrakech Airport, she said: “We were told to make our arrangements. That was how it was left and it was our only option.”

“We’d already booked onto our flights and made hotel arrangements when we were told another flight would be going to Luton.”

“The board is showing it as cancelled. I’m glad I stuck to my plan or I’d be doubly up the creek and I’d have been stuck in Morocco.”

“The lack of timely information from easyJet has been appalling, being left to sort ourselves out was disgusting.”

Even though a screen at Marrakech Airport showed the flight as cancelled, the website was listing it as due to arrive on time.

EasyJet says that customers were immediately notified of cancellations and their options for returning to the UK.

They also claim to have set up a helpline for its team to arrange complimentary hotel stays or rearrange flights for free.

A spokesperson said: “Following the immediate suspension of flying between the UK and Morocco this week, we received confirmation from the Moroccan authorities last night that we were permitted to operate our scheduled flights to the UK over the coming days.”

“This morning, however, Moroccan air traffic authorities refused entry into Moroccan airspace and as a result, our flights due to bring customers back to London Gatwick and Manchester had to return to the UK and were cancelled.”

“We worked with the authorities to get this urgently resolved and have now confirmed we can operate our scheduled flights to London Luton this evening and over the coming days.”

“Any affected customers have been able to transfer their flights free of charge and while our team spoke to Ms Killick to assist her in transferring her flight, we understand she chose not to.”

“While this was outside of our control, we are very sorry for the inconvenience customers will have experienced and thank them for their patience and understanding.”


Thank you for taking the time to read this article, do remember to come back and check The Euro Weekly News website for all your up-to-date local and international news stories and remember, you can also follow us on Facebook and Instagram.

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Over 150 people forced to sleep in “freezing” airport after easyJet cancelled flight

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Over 150 people forced to sleep in
Over 150 people forced to sleep in “freezing” airport after easyJet cancelled flight. image: Wikipedia

Passengers were forced to sleep in a “freezing” airport after easyJet cancelled their flight.

A mum-of-three and 155 other passengers were left “fuming” after they were forced to sleep in a “freezing” airport due to a cancelled easyJet flight.

34-year-old Jodie McGeown from Belfast had been to Liverpool for the weekend celebrating a friend’s birthday. Upon arriving at Liverpool John Lennon Airport on Sunday, November 28, Jodie said “everything was fine.”

However, following several delays appearing on the departure board, easyJet informed passengers that they were experiencing “technical difficulties.”

Travellers were eventually allowed to board the plane, only to be sat in their seat for three hours and then be told the flight had been cancelled.

Jodie told Liverpool Echo: “They moved us down to a different gate and then about 11.30pm they put us on the plane – 156 people on the plane.”

After the three-hour wait, “everybody was fuming,” she said.

Jodie claims the passengers were then told they would not be flying at 1:30am.

After speaking with easyJet staff, Jodie said passengers were told the airline could do nothing more about the situation and that they would have to wait in the check-in area as departures was closed and that there were “no hotels left in Liverpool.”

Shops were closed and blankets and pillows were not provided. Jodie also claims there was just one heater for all 156 travellers.

“It was so cold, why would they not have prepared for that?”

“Why didn’t they let us know earlier because people might have gone back to the houses they came from in Liverpool, stayed there for the night. Why was it left so late?”

“I have three young children and I missed the school run this morning.”

“Everybody has had to take the day off work and the reason we booked that flight was so they could get home and go to work this morning.”

“There was a physiotherapist there who had to cancel her clients and a teacher had a GCSE exam going on today.”

The passengers finally boarded their flight at 6.40am on Monday and Jodie said the experience made her “angry.”

An airport spokesperson told the Liverpool Echo: “We are aware of delays and cancellations to flights yesterday caused by problems that the handling agent experienced with multiple equipment failures when de-icing aircraft on behalf of airlines, which we are naturally disappointed about.”

“This is being discussed with the handling agent to understand what happened and why, in order to reduce the likelihood of re-occurrence.”

“Since some flights were cancelled, passengers will have been returned to the public areas of the terminal by the handling agent in order to return home or to leave and find accommodation until they had alternative flights arranged.”

“Unfortunately the terminal also experienced heating problems yesterday which we apologise for and these are currently being worked on to rectify the problem.”

“At that time of night, retailers will have already closed some time earlier and whilst vending machines should have been available for hot drinks and snacks, passengers rarely choose to spend the night here due to the limited seating and facilities during the night time.”

An easyJet spokesperson told the ECHO: “easyJet can confirm that flight EZY617 from Liverpool to Belfast yesterday November 28 was delayed overnight due to a shortage of de-icing trucks at Liverpool airport, which meant the aircraft was unable to be de-iced sufficiently to depart safely.”

“While we did all possible to source some hotel accommodation, due to limited availability of hotel rooms in Liverpool we were unfortunately unable to provide hotel accommodation for all customers and those customers who were required to source their own accommodate were advised they would be reimbursed for any reasonable expenses, as well as for meals and refreshments.”

“While this was outside of our control, we would like to apologise to passengers for the inconvenience experienced.”


Thank you for taking the time to read this article, do remember to come back and check The Euro Weekly News website for all your up-to-date local and international news stories and remember, you can also follow us on Facebook and Instagram.

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Ryanair, Vueling, and EasyJet get low ratings in new international air travel survey

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LOW cost carriers Ryanair, Vueling and EasyJet are among the world’s lowest-rated airlines according to figures compiled by luggage storage firm, Bounce.

The study however makes no reference to fare prices or what the priorities are for passengers.

The Bounce 2021 Airline Index survey combines passenger experience reports for the first six months of this year along with punctuality assessments and luggage allowance limits to produce the rating.

Bounce also used reviews for services like in-flight entertainment, seat comfort and meal quality to produce their Index with a top score of ten.

Out of 71 carriers surveyed, Ryanair is the fourth-worst, with Spanish carrier Vueling sixth, and EasyJet seventh.

VivaAir Columbia was rated the world’s worst while Ana All Nippon Airways was given the highest marks.

All Nippon got 9.6 on the Airline Index, as opposed to the Ryanair rating of 4.2.

The Index features far more complaints about carriers rated higher in the study compared to Ryanair, Vueling and EasyJet.

The trio had 80 complaints between them on the Index, while fifth-placed Qatar Airways got 267.

They’ve also been penalised with minimum scores for in-flight entertainment and a limited meal service on what are almost exclusively short/medium-haul services.

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EasyJet lobbies for pre-Christmas scrapping of all testing requirements for UK arrivals

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BUDGET airline EasyJet is lobbying the British government to scrap all COVID tests required by arrivals into the UK in time for the Christmas holidays.

Easyjet continues to lobby the government to scrap all testing requirements ahead of the winter-peak booking season.

Chief commercial officer Sophie Dekkers told a World Travel Market debate on the future of travel that a “lack of consistency” of testing protocols across international markets was hampering the aviation sector’s recovery.

The current rules stipulate that travellers who are not fully vaccinated, or have recently visited a red list country, must take a lateral flow test before they can enter the UK as well as a test on Day 2 and Day 8.

Those who are fully vaccinated and travelling from non-red list countries have only to take a test on Day 2 after their arrival in the UK – although new rules now stipulate that test can be the cheaper lateral flow test rather than a PCR.

“It makes it very difficult. We’re seasoned travellers and even I was asking if I want to travel just after Christmas or not because of the extra stress. I know [the travel industry] are all aligned in urging the government to talk about removing the requirement for testing some time in the new year, but we’re saying can we make this announcement in December,” said Dekkers.

“The key booking period is Christmas Day, Boxing Day and just after Christmas. If the announcement was made before then that would be brilliant as people would be able to book with a lot more confidence than they have done. We’re lobbying for that decision to be made before Christmas and take advantage of that peak booking period,” said Dekkers, while also pointing out the UK government had made more than 50 changes to Covid-related travel restrictions during the pandemic.

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