Jet2 issues update on Spain airport queues – what happens if passport control delays make you miss your transfer

Holidaymakers travelling to Spain are facing growing disruption due to long passport control queues linked to new entry/exit systems, prompting Jet2 to issue reassurance about what happens if delays put airport transfers at risk. The situation is affecting passengers arriving into major hubs including Mallorca and beyond, where tighter border checks combined with high passenger numbers are causing significant bottlenecks.

With summer travel ramping up, the issue matters now as travellers worry about missing pre-booked transfers after landing — particularly after reports of waits stretching into hours.

Long passport control queues causing concern

The issue centres around congestion at border control, where passengers entering Spain are experiencing extended wait times.

In response, airport authority AENA has reportedly instructed staff to act quickly to ease the pressure.

With border control queues causing concern, travellers have also been reaching out to airlines on social media to establish what to do in a worst-case scenario.

Jet2 responds as passengers fear missing transfers

One concerned traveller contacted Jet2 directly on social media.

In a post on April 28, a passenger called Laura wrote: “With the crazy queues at Spanish airports to get through passport control, can you guarantee that I won’t miss my transfer bus? Thanks.”

Jet2 responded: “Hi Laura, any congestion caused by passport control our airport team will be aware of and will make sure there is a plan in place, so customer do not miss their transfers. Thanks, Gemma.”

The exchange highlights growing anxiety among travellers as delays continue.

What this means locally in Spain right now

At busy airports like Palma de Mallorca or Malaga, long queues at passport control are becoming a key pinch point – especially during peak arrival times.

Passengers have reported waits of several hours, which can significantly delay their exit from the airport and onward travel.

In a follow-up message, Laura added: “Thanks Gemma. Last time it took nearly 3 hours to get through – I’m hoping there won’t be any issues even if it’s that long?”

Jet2 replied: “Rest assured our team will be aware of any congestion and plans will be in place.”

For travellers, this means that while delays at border control may be unavoidable, airlines are actively monitoring the situation and adjusting transfer logistics accordingly.

What you should do now if you’re travelling

If you’re flying to Spain in the coming weeks, there are practical steps you can take:

• Allow extra time on arrival — queues may be longer than expected
• Keep your phone on to receive SMS updates about transfers
• Check the Jet2 app for real-time transfer information
• Follow airport staff guidance once you pass through passport control

Jet2 has confirmed that support teams are on hand at arrivals to assist passengers and ensure they are directed to their transport.

How Jet2 transfers are being managed during delays

Despite the disruption, transfers are still operating as normal, with added flexibility.

According to Jet2holidays, passengers are supported throughout the process: “You’ll be met at the airport by our friendly Red Team who’ll then show you to your coach. Once onboard, you’ll be informed whether you are the first, second or third stop.

“Coach transfer information will be available in the Jet2 app when you land in your destination. We’ll also send it by SMS. Whether you have a coach, private or adapted transfer, our friendly Red Team will be on hand to guide you and help you on your way.”

This system allows staff to adjust for delays and ensure passengers are not left behind.

Common questions from travellers

Will I miss my transfer if passport control is delayed?
Jet2 says teams are monitoring congestion and will ensure plans are in place so customers do not miss transfers.

Are queues really that long?
Some travellers have reported waits of up to three hours at peak times.

Is this happening across Spain?
Yes – particularly at major tourist airports handling high passenger volumes.

What happens next as pressure builds

With Spain entering its busiest travel period, pressure on passport control systems is expected to continue.

Authorities are working to reduce waiting times, but delays may persist in the short term.

For holidaymakers, the key takeaway is reassurance: while queues may slow your arrival, transfer providers like Jet2 are actively adapting – ensuring your journey to the hotel continues, even after a long wait at the airport.