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Booking.com Faces EU Fraud Probe

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Booking.com faces an EU investigation into fake listings and phishing scams Credit : Krievietka, Shutterstock

Booking.com is facing a formal European Union investigation over fake accommodation listings, phishing scams and paid search rankings that may not be clearly identified as advertisements. Brussels wants to establish whether the popular travel platform is doing enough to protect customers from fraud and comply with European rules on online transparency.

The European Commission announced the investigation on Wednesday, October 21, under the Digital Services Act (DSA). It will examine how Booking.com handles fraudulent accommodation listings, protects reservation information from being exploited by scammers and identifies properties that pay for greater visibility in search results.

Booking.com has not been found to have breached EU law. However, if violations are established, the company could face substantial fines and be required to change certain aspects of its platform.

For travellers booking hotels and holiday apartments in Spain and across Europe, the investigation raises questions about the safeguards behind accommodation listings and payment communications.

Why Brussels has launched a formal investigation into Booking.com

The Commission suspects that Booking.com may not have adequately assessed or mitigated the risks associated with fraudulent listings and phishing scams.

The first concern involves listings for properties that do not exist, accommodation offers involving impersonation and listings that fail to comply with applicable requirements.

The Commission will examine whether Booking.com has properly identified these risks and introduced effective measures to address them, including detecting and removing fraudulent listings.

The investigation into these issues comes as concerns about fake accommodation advertisements continue to attract attention in Spain.

Earlier this month, hundreds of tourists were left without accommodation after they booked a holiday apartment in Madrid that didn’t exist. The listing appeared on Booking.com with hundreds of reviews before it was removed.

The case of Madrid is an example of the kind of consumer risk under consideration here, although the Commission has not indicated this case as a particular basis for its investigation.

The second concern involves phishing attacks exploiting reservation and guest data

The Commission will investigate how Booking.com shares customer data with accommodation operators, and whether its message system provides sufficient safeguards against misuse of that data.

Fraudsters can use genuine reservation data to create a credible appearance for their fraudulent messages, sometimes asking travellers to give them their credit card details or transfer money.

Earlier this year, Booking.com customers were warned that their travel details could be in the wrong hands following unauthorised access to reservation information.

But the latest EU proceedings go well beyond individual incidents. The authorities are examining whether the platform has adequately assessed these risks and whether its protections are adequate to the standards imposed on major Internet companies.

Henna Virkkunen, Executive Vice-President of the European Commission for Tech Sovereignty, Security and Democracy, said that holidaymakers in Europe should be able to book a trip without fear of being scammed.

She pointed out that the new law on digital services places the responsibility of avoiding such risks on the platforms and that the big intermediaries must take this obligation seriously.

Paid accommodation rankings are also under investigation

The third part of the investigation concerns something travellers may not immediately associate with online fraud: how accommodation appears in Booking.com’s search results.

If a hotel or other place to stay wants to promote its entry, it can pay a higher commission.

The European Commission is examining whether these commercially promoted services are clearly identifiable as advertisements, as is required by the new Digital Services Act.

A property appearing near the top of search results may have achieved that position through a commercial arrangement rather than solely because it is the most relevant option for a traveller.

Under the Digital Services Act, users must be able to recognise advertisements and understand who paid for them and why they are being shown.

The Commission will also examine whether Booking.com [booking.com] gives the users enough information about the settings which determine which ads they see.

Paying for greater visibility is not, by itself, a suspected irregularity. It is a question of whether the transparency requirements pertaining to the placing of advertisements on Internet platforms are fulfilled.

The proceedings relate to possible breaches of Articles 34 and 35 of the Digital Services Act – which require very large online platforms to assess and mitigate systemic risks – and Article 26(1), which establishes the transparency obligations in advertising.

It should be pointed out that Booking.com was designated a Very Large Online Platform under the DSA in April 2023, bringing it within the EU’s stricter regulatory framework for major digital services.

The Commission based its decision on a preliminary study of the Company’s risk assessment reports for 2023 to 2026, on information published in its reports on transparency, and on the answers to its information requests of September 2025 and May 2026.

The announcement of 21 October was therefore not the beginning of Brussels’ interest in the platform, but rather the opening of formal proceedings following an earlier examination.

What happens next and could Booking.com face a fine?

The European Commission has opened a detailed investigation, gathering further evidence through information requests, interviews and potentially inspections

Having begun a procedure against a company also enables authorities to take further steps, such as issuing an interim order or making a finding of non-compliance with the Digital Services Act.

The Commission may also accept commitments proposed by Booking.com to address the concerns raised during the investigation.

There is no deadline set for the completion of the proceedings, and it remains unknown when the authorities will arrive at a decision.

Under the Digital Services Act, the European Commission can impose fines of up to 6 per cent of a company’s worldwide annual turnover if violations are established.

Booking.com has said it is engaging constructively with the European Commission.

The company, as reported in a Reuters article of October 21 said that security, trust and protection of personal data were a priority.

The immediate implications for travellers are therefore limited. Anyone receiving an unexpected payment request is nevertheless advised to check independently before providing card details or sending money, but the measures do not introduce new booking requirements for travellers.

Depending on the outcome of the investigation, Booking.com could be required to strengthen measures against fraudulent accommodation listings, improve safeguards around reservation information or make paid accommodation promotions more transparent.

The fundamental question for Brussels is whether one of Europe’s largest accommodation platforms does enough to protect its users from fraud, and whether it offers a clear picture of how accommodation listings are ranked and promoted.

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Is Andalucia Earthquake-Ready? We’re About To Find Out

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Rubble-strewn street in Granada after August earthquake. Credit: Junta

Andalucia’s emergency services are preparing for a major earthquake exercise in the Granada Province on November 10, when around 200 participants will test how effectively authorities can coordinate their response to a serious tremor.

Known as Respuesta26, the Junta de Andalucia-led exercise will examine how emergency plans are activated, command centres established, resources deployed and communications maintained between different organisations.

The test comes just months after a damaging earthquake sequence shook Granada province, forcing hundreds of residents from their homes and triggering extensive building inspections. It will put the region’s emergency arrangements under scrutiny, although the Junta has not confirmed whether the November scenario will recreate the specific problems experienced during the summer.

What will happen during the Granada earthquake test?

Respuesta26 will bring together regional emergency teams, firefighters, medical services, municipal authorities, local police, Civil Protection volunteers and representatives of central government. Granada Provincial Council, universities and professional organisations are also expected to participate.

The exercise will test four key areas: activating emergency plans, establishing command posts, mobilising personnel and equipment, and ensuring effective communication between the organisations involved. The Junta has described Respuesta26 as the largest earthquake exercise in Spain involving different levels of government.

These arrangements are crucial when a major emergency crosses municipal boundaries and requires several organisations to work together. Emergency teams need to know who is in charge, where resources are required and how reliable information will reach those making decisions.

However, the precise operational scenario has not been publicly confirmed. It is not yet clear whether participants will also practise rescuing people trapped in damaged buildings, evacuating residents or assessing properties at risk of collapse, as in previous exercises.

Andalucia has also staged large-scale emergency simulations involving different hazards. In 2025, the Junta organised Response25, a major tsunami emergency exercise in Cadiz, based on a hypothetical earthquake-triggered tsunami.

Granada’s earthquake damage raises the stakes

The exercise follows the seismic sequence that began on August 14 and included two magnitude 4.8 earthquakes, on August 15 and 18. More than 1,500 earthquakes were recorded during the sequence by early September, according to the Junta. The tremors caused damage to buildings across the Vega de Granada and led to precautionary evacuations.

By September 7, around 600 people had been evacuated from their homes, with many subsequently allowed to return following safety assessments. Technical teams carried out inspections to establish whether affected buildings could be occupied safely.

The Junta also approved €7 million in funding for repairs to public infrastructure and facilities in 27 towns affected by the earthquakes. The regional government’s funding announcement sets out the support for towns affected by the seismic sequence.

The scale of the response illustrates the demands placed on authorities when an earthquake causes widespread disruption. As well as dealing with immediate emergencies, officials must assess damaged properties, determine whether residents can return home and coordinate recovery work.

Will the exercise test real earthquake emergencies?

Granada has previously rehearsed the practical consequences of a major earthquake. A council-led drill in 2019 included simulated building damage, injured people, individuals trapped under rubble and missing persons.

That earlier exercise shows that local emergency services have experience of practising scenarios involving rescue operations and damaged buildings. It does not, however, establish that Respuesta26 will repeat those elements.

The distinction is important because testing command structures and communications is not the same as rehearsing a complex rescue operation. Both are important, but each presents different challenges.

One question for the Junta is whether the November exercise will test the full chain of emergency response, from the initial alarm and deployment of rescue teams to building inspections and decisions about evacuating or returning residents to their homes. Confirmation of the scenario would help establish exactly what lessons the exercise is intended to deliver.

Continuamos para bingo.
#Terremoto Here We go

#Granada https://t.co/s0ebQOL78T

— Fornizio Rumano (@FornizioRumano) August 18, 2026

What could the results mean for people?

For people living in Granada and elsewhere in Andalucia, the value of Respuesta26 will depend on what it reveals about the region’s ability to respond under pressure. An exercise can help identify communication problems, clarify responsibilities and expose weaknesses in emergency procedures before a real disaster occurs. Its findings can then inform improvements to plans and coordination between agencies.

The August earthquakes also revealed that the consequences of a tremor can extend well much further than just the initial shaking. Building safety, evacuation decisions and the return of displaced residents can all require sustained cooperation between emergency services, engineers and local authorities. The Junta has not yet confirmed whether these specific challenges will form part of the November simulation.

Respuesta26 will therefore provide an opportunity to test the readiness of important parts of Andalucia’s earthquake response. Whether it also examines the practical difficulties faced by residents during the Granada emergency remains a key question ahead of November 10.

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Torrevieja Reopens Three Sports Facilities

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Torrevieja reopens sports facilities. Credit: Ayuntamiento de Torrevieja.

Residents in three Torrevieja neighbourhoods have access to improved outdoor sports facilities following a €640,211 investment programme. Courts in La Mata, Cabo Cervera and Los Balcones have reopened after work to renew playing surfaces, improve accessibility and safety, repair damaged infrastructure and install energy-efficient lighting.

Three neighbourhood sports facilities upgraded

Torrevieja has reopened three outdoor sports facilities following a €640,211 programme of improvements in La Mata, Cabo Cervera and Los Balcones.

The work has renovated the multi-sports court in Parque Perfecta Rodriguez in La Mata, the sports court at Cabo Cervera and the facilities in Los Balcones, close to Reina de la Sal.

Improvements were designed to tackle deterioration caused by age and make the facilities safer and more accessible for residents.

The investment means people living in the three areas can once again use the courts for sport and recreation close to their homes.

Playing surfaces and fencing renewed

Playing surfaces have been renewed and finished with non-slip sports paint and regulation markings, while fencing and enclosures in poor condition have been replaced.

Damaged elements, including perimeter walls, paving and stands, were also removed or repaired, and access points have been improved to make the facilities easier to use.

The work was carried out by Construcciones Hermanos Espin SL as part of Torrevieja Council’s investment in neighbourhood sporting facilities.

New LED floodlights allow evening sport

New LED sports floodlights have been installed, allowing the courts to be used after dark while also reducing energy consumption.

The new lighting extends the hours during which residents can make use of the facilities, particularly during periods when daylight hours are shorter.

Together with the resurfacing, repairs and accessibility improvements, the lighting forms part of the wider renovation of the three outdoor sporting areas.

Improved courts encourage healthier lifestyles

Sports councillor Diana Box said the improvements would give residents in La Mata, Cabo Cervera and Los Balcones safer facilities close to their homes.

She added that the courts provide places where children, young people and adults can exercise, spend their free time and meet others, while encouraging healthier lifestyles across Torrevieja’s neighbourhoods.

The reopening returns the three facilities to community use following the programme of improvements, providing upgraded outdoor spaces for sport and recreation across different parts of the municipality.

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24 Parrot Eggs Hidden In Woman’s Bra And Two Are Arrested In Gran Canaria

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Stuffed animals and skulls laid out by Brazilian police after the raids. Credit: Policía Federal Rio de Janeiro

A woman told airport police they were just chicken eggs, but they started hatching the very next day and the chicks turned out to be threatened Brazilian parrots. A year on, the trail has led investigators to two men arrested in Gran Canaria, an island with plenty of parrot breeders and parks.

A bra, nylon stockings and a diplomatic passport

Brazilian police stopped a Swiss passenger at Rio de Janeiro’s Galeão airport in October 2025 as she tried to board a flight home. She was carrying a diplomatic passport and 24 eggs hidden under her clothes, most of them tucked inside her bra and held in place with nylon stockings. She told officers they were garnizé (bantam chicken) eggs. However, they began hatching the very next day after they were seized, and only nine chicks survived. 

The chicks were protected South American parrots, the red-tailed amazon and the red-spectacled amazon, with the latter listed as vulnerable to extinction.

One woman, 17 trips to Brazil

She was released at the time, but that wasn’t the end of it. Brazil’s Federal Police later found she’d flown to Brazil 17 times between 2019 and 2025, usually for short stays and sometimes flying back to Europe the same day she arrived.

Investigators now believe members of the group have been travelling between Brazil and Switzerland for around 20 years. They describe a clear division of labour, with some finding the eggs, others organising trips and smuggling them, and others receiving the birds abroad. 

Two men arrested in Gran Canaria 

The case came to a head on Monday October 19 in what’s been named Operación Nido Vacío (Operation Empty Nest). Spain’s National Police arrested two men described as the alleged leaders of the network in Gran Canaria, reportedly after they travelled there together from Switzerland.

Their names haven’t been released yet, and there’s no detail on what they were doing on the island. Reports note that Gran Canaria also has several breeders and parks for parrots and other wild birds on the island, though it hasn’t been directly related to the incident.

At the same time, Swiss customs officers searched three addresses in Weinfelden, while Brazilian police arrested two suspects and searched three addresses in Curitiba, where stuffed animals, bones and skulls were seized. The Swiss woman now has an arrest warrant and is on an Interpol red notice.

It isn’t the first exotic animal case linked to the Canaries

In June, the Guardia Civil’s nature protection unit (Seprona) broke up a separate network after a suitcase of undocumented protected animals bound for Las Palmas de Gran Canaria was intercepted at Sevilla airport. Officers seized 256 specimens, including spectacled caimans, savannah monitors and red-eyed tree frogs.

As for the parrot case, investigators are now trying to identify the suppliers, the middlemen and whoever was meant to receive the birds. Those charged will face prosecution in Brazil for international wildlife trafficking, animal mistreatment, smuggling and criminal association.

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