Airbnb has since removed the apartment listing from its platform. Photo credit: Polymathein LLC/Shutterstock
Imagine arriving in Spain for a long-awaited holiday, checking into your accommodation and closing the door behind you, expecting nothing but privacy, comfort and a few days away from everyday life. Now imagine that sense of security disappearing so quickly that you decide you cannot stay there.
That is the situation British couple Donna and Raymond Nunn found themselves in during a trip to Madrid to celebrate their 39th wedding anniversary. The couple had travelled to the Spanish capital for a bucket-list break they had wanted to take for years. Instead, their Airbnb stay ended with them leaving the city after discovering something inside the apartment that left them frightened to remain there.
Camera found pointing at the bed
The couple arrived at the apartment in Madrid’s Lavapiés neighbourhood on August 3. When they entered, they noticed what appeared to be a camera in the living room facing towards the front door. There was no flashing light, so they assumed it was a security device that was switched off. The following day, Donna, 62, went sightseeing while Raymond, 87, remained at the apartment because he is less mobile.
That was when he noticed another device, a camera in the bedroom had a green light flashing and was positioned facing directly towards the bed. Donna said that the camera was around four inches long and tucked into a corner of the room. She said they were extremely frightened when they realised what they had found as they had already slept in the bed the night before discovering it.
The couple contacted Airbnb on August 4 and were advised to leave the apartment immediately. However, by then it was around 08:00pm, leaving them with nowhere else to go that night. They eventually found another apartment around two hours south of Madrid and left the Airbnb on August 5, just two days after arriving.
Their Madrid anniversary was cut short
The discovery meant the couple could not continue their planned trip around the Spanish capital. Donna said they had booked the accommodation in March and had expected to spend their anniversary exploring Madrid. Instead, they had to arrange alternative accommodation and abandon part of their sightseeing plans.
The couple, who originally come from Britain and moved to Spain in 1999, had specifically chosen Madrid for a trip they had wanted to make for years. The experience has left them unwilling to return to the capital, according to Donna.
For British visitors planning a Spanish city break, the unsettling part of the story is not simply that a camera was found. It is where the device was positioned. A bedroom is where holidaymakers expect to be able to sleep, change clothes and relax without being watched.
Airbnb removes the property
Airbnb has since removed the apartment listing from its platform and issued the couple with a full refund covering their original stay and the cost of rebooking elsewhere. The company has also suspended the listing while it investigates what happened as Airbnb’s rules leave little ambiguity over indoor cameras.
The company banned security cameras and recording devices inside its rental properties worldwide from April 30, 2024. The prohibition applies regardless of where inside the property the device is located and even if the camera is switched off or disconnected. Hidden cameras are specifically prohibited. That means the device discovered in the Madrid bedroom would not be permitted under Airbnb’s current policy. Airbnb said violations can lead to listings and users being removed from the platform, and confirmed that it was investigating the Nunns’ case.
What happened to the camera?
The discovery does not, by itself, establish whether anyone watched the couple or whether footage was recorded, stored or accessed. Those questions have not been answered in the reports about the incident. Donna said the camera had not shown a flashing light when they first arrived, but a green light appeared when Raymond noticed it the following day.
She believed this suggested the device could potentially be switched on remotely, although that has not been independently established. Raymond decided to turned it around and leave it facing the wall after finding it. The couple then contacted Airbnb rather than continuing to stay in the property.
A warning for holidaymakers in Spain
When an incident that invades your privacy occurs it leaves other feeling particularly vulnerable and uncomfortable when booking private accommodations because guests often choose an apartment precisely because it offers the feeling of having a home of their own while abroad. Airbnb’s rules give guests a clear expectation: there should be no indoor security cameras monitoring them inside a property.
If a holidaymaker discovers a suspected hidden camera, documenting what they have found and reporting it to the accommodation platform is important. If they believe a crime may have taken place, they can also contact the police.
The Nunns’ Madrid trip was meant to mark nearly four decades of marriage. Instead, after only two nights, they were packing their belongings and searching for somewhere else to sleep. They had travelled to Madrid expecting privacy behind the door of their holiday rental.They found the complete opposite.