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Massive EU Airline Rule Changes: What Will Change For Bags, Seats And Delays

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New rules will change how airlines display cabin-bag fares and handle family seating and flight disruption. Credit: Peopleimages / Shutterstock

Paying extra just to sit beside a child is set to disappear on flights covered by EU law. The same overhaul changes cabin-bag pricing and makes delay claims easier, but one widely repeated luggage claim still needs unpacking.

After 13 years, the EU has settled its new flight rulebook

The final text brings an end to negotiations that began in 2013, settling some of the most frustrating parts of flying in Europe: families being charged to sit together, unclear cabin-bag prices, complicated compensation claims and return tickets being cancelled after a missed outward flight.

The European Parliament backed the overhaul by 646 votes to 12 on July 7, before the Council of the European Union granted final approval on July 13. It will cover every flight departing from Spain, regardless of where the airline is based. Flights arriving from the UK or another non-EU country will also be covered when operated by an EU-licensed airline.

Travellers cannot claim these new protections immediately. They will become applicable 12 months after the regulation enters into force, which happens 20 days after publication in the EU’s Official Journal. Until then, existing passenger-rights rules and individual airline policies continue to apply.

The changes passengers could see regarding cabin bags

Every passenger will be entitled to take one personal item into the cabin without an additional charge. The legal text defines this as an item measuring no more than 40 by 30 by 15 centimetres, or one that fits beneath the seat in front.

When the new rules are put into effect, airlines and booking websites will have to display flight fares that include a larger piece of hand baggage, such as a trolley bag, by default at the beginning of the booking process. However, they may still offer cheaper fares to people who voluntarily travel without that larger bag. The change is therefore largely about making the real price easier to compare before clicking through several booking screens. Airlines will also have to state their cabin baggage dimensions and weight restrictions clearly early-on.

If a personal item or cabin bag has to be placed in the hold because the aircraft lacks space, the airline will not be allowed to impose an additional charge. 

Children under 14 must be offered an adjacent seat free

An adult or other accompanying person travelling under the same booking as a child below the age of 14 must be offered an adjacent seat without paying extra. If neighbouring seats are no longer available, the airline must make an effort to help the pair sit together, although the text cannot guarantee that an adjacent seat will always be available on a full aircraft.

Similar protection will apply to people accompanying passengers with disabilities or reduced mobility, pregnant women and others with specified assistance needs.

The three-hour compensation threshold survives

Passengers will retain the established three-hour threshold for flight-delay compensation. Depending on the journey, payments will remain at €250 for distances up to 1,500 kilometres, €400 for longer intra-EU journeys and other flights between 1,500 and 3,500 kilometres, and €600 for remaining long journeys. The €600 payment may be reduced by half in certain long-haul cases where the passenger arrives no more than four hours late. Airlines can also refuse compensation where they prove that extraordinary circumstances directly caused the disruption and could not reasonably have been avoided.

Claiming should also become more straightforward. Airlines must send potentially eligible passengers information and instructions within 96 hours of the end of their journey. Travellers will have nine months to file a claim, after which the airline must pay or provide a substantiated refusal within 30 days.

Duty-of-care rules are also clarified, including refreshments every two hours, a meal after three hours and accommodation when an overnight stay becomes necessary. Where extraordinary circumstances caused the disruption, hotel provision can be capped at three nights.

Return flights, boarding passes and rerouting all gain protection

Airlines will no longer be able to cancel the return part of a booking or charge a penalty simply because a passenger missed the outward flight. One spelling correction or administrative name update must be provided free when requested at least 48 hours before departure. And airlines must also accept a clear, machine-readable printout of a digital boarding pass and provide a printed pass free once the passenger has checked in.

During serious disruption, an airline must offer rerouting under comparable conditions. If it fails to offer a suitable option within three hours after a passenger chooses to continue travelling, the passenger may arrange a necessary and reasonable alternative and seek reimbursement capped at 400 per cent of the original ticket price.

Passengers held on an aircraft at an EU airport must normally be allowed to disembark once a tarmac delay reaches two hours, unless safety, security, immigration or air traffic control restrictions prevent it.

For flights taken now, these additions can not yet be demanded at the airport. Publication in the Official Journal will start the countdown to their application.

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The Hunt After The Ceuta Invasion Leads To 86 Suspected Organisers

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Spanish authorities have also reinforced security on their side of the frontier. Photo credit: JUAN ANTONIO ORIHUELA/Shutterstock

When thousands of people converged on Ceuta in one of the largest irregular crossings ever witnessed on Spain’s southern border, the images dominated headlines across Europe. Rescue teams pulled people from the sea, security forces struggled to contain the flow and families were left searching for loved ones who never made it home. Yet long after the beaches emptied and the emergency response began to wind down, one question refused to disappear. Who organised it?

For days, Spanish and Moroccan officials pointed towards criminal networks that had exploited vulnerable people with promises of an easy route into Europe. There was speculation, accusations and rumours, but little indication that those allegedly responsible had been identified. Now, Morocco says that has changed.

Prosecutors move against alleged organisers

Moroccan judicial authorities have opened proceedings against 86 people accused of organising and facilitating the mass crossings towards Ceuta, describing the arrests as part of a wider operation targeting the networks believed to have coordinated the movement of thousands of migrants. According to the Moroccan Association for Human Rights (AMDH), the suspects appeared before courts in Tetouan and Nador, two of the areas where investigators believe much of the planning and organisation took place before the attempted crossings.

The largest group of defendants is facing accusations linked to organising irregular migration, transporting migrants illegally and public disorder. Others have been charged with assaulting members of the security forces, damaging public property and refusing to comply with police orders during the operation.

Investigators believe false promises fuelled the crossings

The investigation centres on claims that organised groups encouraged migrants to travel towards Ceuta by spreading misleading information about what would happen if they reached Spanish territory. According to Moroccan authorities, rumours circulated through social media and messaging platforms suggested that anyone who managed to enter Ceuta would automatically be allowed to remain in Spain. Investigators believe those claims, combined with the work of people-smuggling networks, convinced thousands that the crossing offered a realistic chance of reaching Europe.

Officials argue that the movement was far from spontaneous. Instead, prosecutors believe groups of organisers helped coordinate transport towards the border, directed people to crossing points and exploited the desperation of migrants who were prepared to risk everything for the possibility of a better future. The allegations will now be tested in court, where prosecutors are expected to present evidence gathered during the investigation.

Some defendants have already been sentenced

While many of the cases are only just beginning, Morocco’s courts have already handed down the first convictions connected to the operation. Eleven defendants have received prison sentences of up to six months, together with fines that can reach €1,000. Dozens of other suspects remain before the courts, with further hearings expected in the coming weeks as investigators continue examining the evidence.

Among those prosecuted are five minors, who were referred to child protection services rather than being dealt with through the adult criminal courts after allegations they were involved in acts of violence and vandalism during the unrest. The legal action represents Morocco’s clearest attempt yet to show that its response is focused on those accused of organising irregular migration rather than the migrants themselves.

A tragedy that claimed at least 141 lives

The prosecutions come after one of the deadliest migration disasters ever recorded on the western Mediterranean route. Rights organisation Caminando Fronteras estimates that at least 141 people died attempting to reach Ceuta during the crisis. Bodies were recovered from both Moroccan and Spanish waters in the days that followed, while families continued searching for relatives who disappeared during the crossings.

Although different organisations have published varying death tolls, there is little dispute over the scale of the tragedy. The events have intensified calls for stronger action against trafficking networks that profit from vulnerable migrants while exposing them to extreme danger.

The investigation is far from over

Moroccan authorities insist the operation remains active and have not ruled out further arrests as investigators continue tracing the networks they believe orchestrated the crossings. The prosecutions are also intended to counter claims that Morocco deliberately relaxed border controls during the crisis. Rabat has repeatedly rejected those accusations, maintaining that organised criminal groups exploited the situation by spreading false information and encouraging large numbers of people to head towards Ceuta simultaneously.

A crackdown, but no easy answers

Whether the 86 prosecutions will dismantle those networks remains to be seen. Human rights organisations have called for every defendant to receive a fair trial and proper legal representation, while warning that prosecuting organisers alone will not address the poverty, conflict and lack of opportunity that continue to drive migration towards Europe.

For Spain, the court cases may provide the first detailed picture of how one of the most dramatic border crises in recent years was organised.  For the families who lost loved ones, however, identifying those accused of orchestrating the crossings cannot undo the human cost. What the prosecutions may do is reveal how a tragedy that claimed more than a hundred lives was able to gather momentum in the first place, and whether similar networks are still operating today.

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120 People Stung In One Day

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Beachgoers on Spain’s northern coast have been warned to stay out of the water after a sudden influx of Portuguese man o’ war forced the temporary closure of several popular beaches and left more than 120 people needing treatment for stings in a single day.

The marine creatures, often mistaken for jellyfish but considerably more dangerous, have washed ashore across Gipuzkoa, prompting lifeguards to raise red flags and restrict swimming at some of the region’s busiest beaches.

Authorities say the situation has been driven by persistent north-easterly winds combined with unusually warm sea temperatures, creating ideal conditions for the organisms to drift towards the coastline.

More than 120 stings reported

San Sebastián has been among the worst affected areas. On Tuesday August 4, lifeguards recorded around 120 sting incidents across the city’s beaches, although officials stressed that the overwhelming majority were minor.

The most serious cases occurred earlier in the week, including a regular swimmer who was taken to hospital after reportedly being stung several times while swimming near Getaria. Another woman also required ambulance treatment following a sting at Zarautz.

Elsewhere, lifeguards responded to numerous incidents at beaches including Zurriola, Mutriku and Zumaia, although most victims were treated on site and did not require hospital care.

Popular beaches temporarily closed

As the number of Portuguese man o’ war increased, authorities temporarily prohibited bathing at San Sebastián’s famous La Concha, Ondarreta and Zurriola beaches.

In some locations, sections of beach were able to remain open where no specimens had been spotted, but restrictions changed throughout the day as lifeguards monitored conditions.

Officials emphasised that closures are introduced only when the risk becomes significant, with decisions based on the number, size and location of the marine creatures, together with advice from rescue teams. Beaches can reopen quickly if conditions improve.

Why they have arrived

Experts believe the recent invasion has been caused by a combination of favourable winds and warmer-than-average coastal waters.

Sea temperatures along the Gipuzkoa coastline have been hovering at around 24.8C, helping these floating colonies survive as they are carried closer to shore.

Authorities also noted that larger specimens have begun appearing in recent days, increasing concern because bigger Portuguese man o’ war generally carry longer tentacles capable of delivering more painful stings.

What to do if you see one

Health officials are reminding beach users never to touch a Portuguese man o’ war, even if it appears dead on the sand. Its tentacles can remain venomous long after the animal has washed ashore.

Anyone stung should leave the water immediately and seek assistance from the nearest lifeguard. The affected area should be rinsed with seawater rather than fresh water, which can worsen the sting, and cold packs may help reduce pain while waiting for medical advice.

Visitors are also urged to pay close attention to beach flags and follow instructions from lifeguards, as conditions can change rapidly throughout the day depending on tides, wind and the movement of the organisms.

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AP-7 Theft: How A Toll Booth Employee Allegedly Diverted Company Cash

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According to the investigation, officers found two separate tickets during the arrest. Photo credit: Guardia Civil/Ministerio del interior

Every day, thousands of motorists stop at toll booths on Spain’s AP-7, hand over their cash and continue their journey without giving the transaction a second thought. But on one section of the motorway, Guardia Civil investigators say part of that money never reached the company responsible for collecting it.

The arrest of a toll booth employee has exposed an alleged fraud that investigators believe relied on something as simple as swapping tickets. Drivers paid the correct amount for their journeys, but officers say the cash recorded by the system told a different story. The investigation began only after the motorway concessionaire noticed unexplained discrepancies in its accounts and alerted the Guardia Civil.

Operator’s checks trigger Guardia Civil investigation

The investigation, named Operation Enlazado, began in June after the company operating the AP-7 toll road between Cartagena and Vera detected irregularities in cash collections. The inconsistencies could not be explained through routine accounting checks, prompting the concessionaire to report its findings to the Guardia Civil.

Traffic officers and members of the Judicial Police launched a joint investigation to determine where the missing money was going. Their enquiries focused on one toll booth, where they believe the discrepancies repeatedly occurred during cash transactions. According to investigators, the employee is suspected of diverting more than €1,200 from the motorway operator. The alleged fraud did not affect motorists directly, as drivers always paid the correct toll for the journeys they made.

Investigators say tickets were swapped

The Guardia Civil believes the fraud depended entirely on motorists paying in cash rather than by bank card or electronic toll devices. Investigators say the employee would collect the correct payment from the driver before registering a different ticket in the toll system. Instead of entering the customer’s actual journey, officers allege he used a ticket from a previous vehicle that carried a lower toll charge. The reduced fare was recorded electronically, while the difference between the two amounts was allegedly kept by the employee.

Because the customer had already paid the correct amount and received a valid receipt, motorists had no reason to suspect anything unusual had happened. Investigators believe the fraud remained hidden because the electronic records appeared legitimate unless they were compared with the cash collected at the toll booth.

Arrest made while employee was working

After weeks of enquiries, Guardia Civil officers moved in while the employee was working at the toll booth. According to the investigation, officers found two separate tickets during the arrest. One belonged to the customer who was being served at that moment, while the second related to a cheaper journey.

Investigators believe the lower-value ticket was about to be used to register another transaction using the same method uncovered during Operation Enlazado. The employee was arrested at the scene and is now under investigation for an alleged offence of continuous fraud.

Cash payments made the alleged fraud possible

Investigators say the alleged scheme depended on cash transactions because electronic payments automatically generate a record matching the amount paid. Cash allowed the employee to receive the correct payment from the driver while entering different journey details into the system.

The Guardia Civil has not indicated how long the fraud may have been taking place, although investigators believe the method was repeated often enough for the concessionaire’s internal controls to identify a pattern of missing money. The amount allegedly diverted exceeded €1,200, but investigators say the significance of the case lies less in the total involved than in the method used to obtain it.  By recycling tickets from previous journeys, officers believe the employee was able to conceal the discrepancies until the company’s financial controls exposed the irregularities.

Investigation remains open

The case has been referred to the competent judicial authority, while investigators continue examining the evidence gathered during Operation Enlazado. The Guardia Civil has not ruled out further enquiries as officers analyse the toll records and documentation seized during the investigation. It has not disclosed whether additional transactions could form part of the case.

For the motorway operator, the investigation has highlighted the importance of routine financial controls in detecting irregularities that would otherwise have remained hidden. For the Guardia Civil, the case marks the end of an investigation that began with unexplained accounting discrepancies and ended with an arrest inside an AP-7 toll booth.

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